Southern Veteran Services Manager - St. Augustine & Daytona
Changing Homelessness, Inc.
Changing Homelessness, Inc.
Palm Coast, FL Palm Coast, FL Full-time Full-time $60,000 - $75,000 a year $60,000 - $75,000 a year 2 days ago 2 days ago 2 days ago Job Title:
Southern Veteran Services Manager - Palm Coast Office Department:
Direct Veteran Services Employee Type:
Full-time, Salary Exemption Status:
Exempt Salary Range:
$60,000 - $75,000 Reports to:
Director of Veteran Services, Central Overseer POSITION
Summary:
The Southern Veteran Services Manager reports directly to the Director of Veteran Services, Central Overseer.
The primary responsibilities of this role include but are not limited to, building/maintaining strong partnerships with Department of Veteran Affairs homelessness programs and services, developing/maintaining Veteran By Name Lists in the Volusia/Flagler and St.
Johns County Continua of Care with relevant stakeholders, and monitoring the inflow and outflow of Veteran households through the systems to ensure homelessness is brief, rare, and non-recurring.
The Manager will be a subject matter expert in SSVF Policies and Procedures to ensure the rapid provision of services to Veteran households in need, as well as grant compliance.
This includes oversight of the staff in the Changing Homelessness office in Palm Coast, Florida.
The role will cover the catchment area of two VA Medical Centers:
Orlando and (partially) Gainesville.
The responsibilities of this role will therefore extend to the following counties:
Volusia, Flagler, and St.
Johns Counties.
POSITION
Responsibilities:
Develop strong working relationships with agency counterparts that include, but are not limited to, the Department of Veteran Affairs, local Continuum of Care partners (including the Lead Agency and HMIS Lead), and the local Housing Authorities.
Supervise the Savannah Team Lead responsible for providing case manager and navigation services to this area.
Continuously monitor the inflow and outflow of Veteran households to develop local strategies to reduce the length of time households experience homelessness and facilitate quick housing placements.
Continue to attend and support the Volusia-Flagler and St.
Johns County Continuum of Care Veteran By Name List to include more partners, foster inter-agency collaboration, as well as data sharing for an accurate, real-time account of all Veterans.
Collaborate with Community Solutions, the St.
Johns County COC, and the Built for Zero Project Manager to reach functional zero.
Strive to reach a high level of data quality and process improvement in order to join Community Solutions' Built for Zero Program in Volusia-Flagler COC.
Create a quarterly Vendor Engagement Plan based upon programmatic data to maximize identification of property managers and landlords in the Northeast Florida and Southeast Georgia area and appropriately deploy Housing Specialists.
Create a quarterly Outreach Plan based upon programmatic data to maximize identification of at-risk and homeless Veteran households, identify new community partners, and appropriately deploy Navigation Team staff.
Work with the SSVF Director to identify new methods of service provision to ensure recidivism remains within VA requirements.
Develop new strategies to incorporate employment, SOAR, healthcare navigation, and other services for long-term housing stability.
Ensure, with the support of the CHI HMIS Team, that grantee data is appropriately exported to the local HMIS Lead Agency on a monthly basis.
Guarantee compliance, through regular case file monitoring, with programmatic/grantee best practices and requirements.
Achieve racially equitable outcomes for Veteran households in all outcomes, including exit destinations and provision of services and temporary financial assistance.
Attend and participate in Quarterly SSVF Meetings to cover client surveys, grievances, and critical incidents.
Assist the SSVF Director in preparations for all relevant audits and accreditation surveys to remain in good standing.
Ensure continued access, cleanliness, and stocking of supplies at the Palm Coast office.
Assist in the recruitment, onboarding, and training of new staff Prepare and perform 45-90 day reviews and annual performance appraisals Follow agency coaching and performance counseling guidelines should disciplinary actions be needed Communicate information from upper management to employees and vice versa Ensure adherence to legal and company policies and procedures Maintain confidentiality of all staff, agency, and client information Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
Host and/or participate in weekly case manager meeting Host case conferencing and perform reviews of client files Schedule One on One meetings with Team Lead to provide individual coaching and development Ensure timely connection to the SSVF Program, recertifications of households, and timely exits based upon the Exit Conference Process.
Promote the development of best practices and adherence to housing first Work directly with clients, when required, to achieve successful outcomes Other duties as assigned MINIMUM REQUIREMENTS:
Must have a valid driver's license and clean 3-year driving history Must have required vehicle insurance within 30 days of onboarding Veterans preferred Past experience working with Veterans preferred Past experience with homelessness preferred Previous Case Management experience - Three (3) years of work experience is preferred Educational background can be diverse; however, a Bachelor's Degree is preferred Ability to pass a Level 2 - background check and post-offer drug screening KNOWLEDGE, SKILLS, and ABILITIES:
Passionate about ending homelessness among Veterans in the community Knowledge of various homeless interventions and Housing First practices Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team Working knowledge of community Veteran resources Skilled at building trust and rapport with people from diverse backgrounds Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations A strong public service orientation to work well with staff and other stakeholders Proven experience as a supervisor or relevant role Familiarity with company policies and legal guidelines of the field Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System Ability to remain calm in stressful/chaotic situations PHYSICAL DEMANDS:
Office-based position, remote work options are not available Varied periods of walking, standing, or sitting in an office environment Limited physical effort is required; however, the employee may occasionally lift and/or move up to 15 pounds Ability to operate a motor vehicle, local travel is required Changing Homelessness, Inc.
is an E-Verify participating employer and an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$60,000.
00 - $75,000.
00 per year
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
Must be able to pass a level II background check and drug screen.
Must have a valid driver's license and a clean 3-year driving history.
Work Location:
In person Develop strong working relationships with agency counterparts that include, but are not limited to, the Department of Veteran Affairs, local Continuum of Care partners (including the Lead Agency and HMIS Lead), and the local Housing Authorities.
Supervise the Savannah Team Lead responsible for providing case manager and navigation services to this area.
Continuously monitor the inflow and outflow of Veteran households to develop local strategies to reduce the length of time households experience homelessness and facilitate quick housing placements.
Continue to attend and support the Volusia-Flagler and St.
Johns County Continuum of Care Veteran By Name List to include more partners, foster inter-agency collaboration, as well as data sharing for an accurate, real-time account of all Veterans.
Collaborate with Community Solutions, the St.
Johns County COC, and the Built for Zero Project Manager to reach functional zero.
Strive to reach a high level of data quality and process improvement in order to join Community Solutions' Built for Zero Program in Volusia-Flagler COC.
Create a quarterly Vendor Engagement Plan based upon programmatic data to maximize identification of property managers and landlords in the Northeast Florida and Southeast Georgia area and appropriately deploy Housing Specialists.
Create a quarterly Outreach Plan based upon programmatic data to maximize identification of at-risk and homeless Veteran households, identify new community partners, and appropriately deploy Navigation Team staff.
Work with the SSVF Director to identify new methods of service provision to ensure recidivism remains within VA requirements.
Develop new strategies to incorporate employment, SOAR, healthcare navigation, and other services for long-term housing stability.
Ensure, with the support of the CHI HMIS Team, that grantee data is appropriately exported to the local HMIS Lead Agency on a monthly basis.
Guarantee compliance, through regular case file monitoring, with programmatic/grantee best practices and requirements.
Achieve racially equitable outcomes for Veteran households in all outcomes, including exit destinations and provision of services and temporary financial assistance.
Attend and participate in Quarterly SSVF Meetings to cover client surveys, grievances, and critical incidents.
Assist the SSVF Director in preparations for all relevant audits and accreditation surveys to remain in good standing.
Ensure continued access, cleanliness, and stocking of supplies at the Palm Coast office.
Assist in the recruitment, onboarding, and training of new staff Prepare and perform 45-90 day reviews and annual performance appraisals Follow agency coaching and performance counseling guidelines should disciplinary actions be needed Communicate information from upper management to employees and vice versa Ensure adherence to legal and company policies and procedures Maintain confidentiality of all staff, agency, and client information Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
Host and/or participate in weekly case manager meeting Host case conferencing and perform reviews of client files Schedule One on One meetings with Team Lead to provide individual coaching and development Ensure timely connection to the SSVF Program, recertifications of households, and timely exits based upon the Exit Conference Process.
Promote the development of best practices and adherence to housing first Work directly with clients, when required, to achieve successful outcomes Other duties as assigned Must have a valid driver's license and clean 3-year driving history Must have required vehicle insurance within 30 days of onboarding Veterans preferred Past experience working with Veterans preferred Past experience with homelessness preferred Previous Case Management experience - Three (3) years of work experience is preferred Educational background can be diverse; however, a Bachelor's Degree is preferred Ability to pass a Level 2 - background check and post-offer drug screening Passionate about ending homelessness among Veterans in the community Knowledge of various homeless interventions and Housing First practices Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team Working knowledge of community Veteran resources Skilled at building trust and rapport with people from diverse backgrounds Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations A strong public service orientation to work well with staff and other stakeholders Proven experience as a supervisor or relevant role Familiarity with company policies and legal guidelines of the field Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System Ability to remain calm in stressful/chaotic situations Office-based position, remote work options are not available Varied periods of walking, standing, or sitting in an office environment Limited physical effort is required; however, the employee may occasionally lift and/or move up to 15 pounds Ability to operate a motor vehicle, local travel is required 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance 8 hour shift Day shift Monday to Friday Must be able to pass a level II background check and drug screen.
Must have a valid driver's license and a clean 3-year driving history.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Changing Homelessness, Inc.
Palm Coast, FL Palm Coast, FL Full-time Full-time $60,000 - $75,000 a year $60,000 - $75,000 a year 2 days ago 2 days ago 2 days ago Job Title:
Southern Veteran Services Manager - Palm Coast Office Department:
Direct Veteran Services Employee Type:
Full-time, Salary Exemption Status:
Exempt Salary Range:
$60,000 - $75,000 Reports to:
Director of Veteran Services, Central Overseer POSITION
Summary:
The Southern Veteran Services Manager reports directly to the Director of Veteran Services, Central Overseer.
The primary responsibilities of this role include but are not limited to, building/maintaining strong partnerships with Department of Veteran Affairs homelessness programs and services, developing/maintaining Veteran By Name Lists in the Volusia/Flagler and St.
Johns County Continua of Care with relevant stakeholders, and monitoring the inflow and outflow of Veteran households through the systems to ensure homelessness is brief, rare, and non-recurring.
The Manager will be a subject matter expert in SSVF Policies and Procedures to ensure the rapid provision of services to Veteran households in need, as well as grant compliance.
This includes oversight of the staff in the Changing Homelessness office in Palm Coast, Florida.
The role will cover the catchment area of two VA Medical Centers:
Orlando and (partially) Gainesville.
The responsibilities of this role will therefore extend to the following counties:
Volusia, Flagler, and St.
Johns Counties.
POSITION
Responsibilities:
Develop strong working relationships with agency counterparts that include, but are not limited to, the Department of Veteran Affairs, local Continuum of Care partners (including the Lead Agency and HMIS Lead), and the local Housing Authorities.
Supervise the Savannah Team Lead responsible for providing case manager and navigation services to this area.
Continuously monitor the inflow and outflow of Veteran households to develop local strategies to reduce the length of time households experience homelessness and facilitate quick housing placements.
Continue to attend and support the Volusia-Flagler and St.
Johns County Continuum of Care Veteran By Name List to include more partners, foster inter-agency collaboration, as well as data sharing for an accurate, real-time account of all Veterans.
Collaborate with Community Solutions, the St.
Johns County COC, and the Built for Zero Project Manager to reach functional zero.
Strive to reach a high level of data quality and process improvement in order to join Community Solutions' Built for Zero Program in Volusia-Flagler COC.
Create a quarterly Vendor Engagement Plan based upon programmatic data to maximize identification of property managers and landlords in the Northeast Florida and Southeast Georgia area and appropriately deploy Housing Specialists.
Create a quarterly Outreach Plan based upon programmatic data to maximize identification of at-risk and homeless Veteran households, identify new community partners, and appropriately deploy Navigation Team staff.
Work with the SSVF Director to identify new methods of service provision to ensure recidivism remains within VA requirements.
Develop new strategies to incorporate employment, SOAR, healthcare navigation, and other services for long-term housing stability.
Ensure, with the support of the CHI HMIS Team, that grantee data is appropriately exported to the local HMIS Lead Agency on a monthly basis.
Guarantee compliance, through regular case file monitoring, with programmatic/grantee best practices and requirements.
Achieve racially equitable outcomes for Veteran households in all outcomes, including exit destinations and provision of services and temporary financial assistance.
Attend and participate in Quarterly SSVF Meetings to cover client surveys, grievances, and critical incidents.
Assist the SSVF Director in preparations for all relevant audits and accreditation surveys to remain in good standing.
Ensure continued access, cleanliness, and stocking of supplies at the Palm Coast office.
Assist in the recruitment, onboarding, and training of new staff Prepare and perform 45-90 day reviews and annual performance appraisals Follow agency coaching and performance counseling guidelines should disciplinary actions be needed Communicate information from upper management to employees and vice versa Ensure adherence to legal and company policies and procedures Maintain confidentiality of all staff, agency, and client information Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
Host and/or participate in weekly case manager meeting Host case conferencing and perform reviews of client files Schedule One on One meetings with Team Lead to provide individual coaching and development Ensure timely connection to the SSVF Program, recertifications of households, and timely exits based upon the Exit Conference Process.
Promote the development of best practices and adherence to housing first Work directly with clients, when required, to achieve successful outcomes Other duties as assigned MINIMUM REQUIREMENTS:
Must have a valid driver's license and clean 3-year driving history Must have required vehicle insurance within 30 days of onboarding Veterans preferred Past experience working with Veterans preferred Past experience with homelessness preferred Previous Case Management experience - Three (3) years of work experience is preferred Educational background can be diverse; however, a Bachelor's Degree is preferred Ability to pass a Level 2 - background check and post-offer drug screening KNOWLEDGE, SKILLS, and ABILITIES:
Passionate about ending homelessness among Veterans in the community Knowledge of various homeless interventions and Housing First practices Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team Working knowledge of community Veteran resources Skilled at building trust and rapport with people from diverse backgrounds Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations A strong public service orientation to work well with staff and other stakeholders Proven experience as a supervisor or relevant role Familiarity with company policies and legal guidelines of the field Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System Ability to remain calm in stressful/chaotic situations PHYSICAL DEMANDS:
Office-based position, remote work options are not available Varied periods of walking, standing, or sitting in an office environment Limited physical effort is required; however, the employee may occasionally lift and/or move up to 15 pounds Ability to operate a motor vehicle, local travel is required Changing Homelessness, Inc.
is an E-Verify participating employer and an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$60,000.
00 - $75,000.
00 per year
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
Must be able to pass a level II background check and drug screen.
Must have a valid driver's license and a clean 3-year driving history.
Work Location:
In person Develop strong working relationships with agency counterparts that include, but are not limited to, the Department of Veteran Affairs, local Continuum of Care partners (including the Lead Agency and HMIS Lead), and the local Housing Authorities.
Supervise the Savannah Team Lead responsible for providing case manager and navigation services to this area.
Continuously monitor the inflow and outflow of Veteran households to develop local strategies to reduce the length of time households experience homelessness and facilitate quick housing placements.
Continue to attend and support the Volusia-Flagler and St.
Johns County Continuum of Care Veteran By Name List to include more partners, foster inter-agency collaboration, as well as data sharing for an accurate, real-time account of all Veterans.
Collaborate with Community Solutions, the St.
Johns County COC, and the Built for Zero Project Manager to reach functional zero.
Strive to reach a high level of data quality and process improvement in order to join Community Solutions' Built for Zero Program in Volusia-Flagler COC.
Create a quarterly Vendor Engagement Plan based upon programmatic data to maximize identification of property managers and landlords in the Northeast Florida and Southeast Georgia area and appropriately deploy Housing Specialists.
Create a quarterly Outreach Plan based upon programmatic data to maximize identification of at-risk and homeless Veteran households, identify new community partners, and appropriately deploy Navigation Team staff.
Work with the SSVF Director to identify new methods of service provision to ensure recidivism remains within VA requirements.
Develop new strategies to incorporate employment, SOAR, healthcare navigation, and other services for long-term housing stability.
Ensure, with the support of the CHI HMIS Team, that grantee data is appropriately exported to the local HMIS Lead Agency on a monthly basis.
Guarantee compliance, through regular case file monitoring, with programmatic/grantee best practices and requirements.
Achieve racially equitable outcomes for Veteran households in all outcomes, including exit destinations and provision of services and temporary financial assistance.
Attend and participate in Quarterly SSVF Meetings to cover client surveys, grievances, and critical incidents.
Assist the SSVF Director in preparations for all relevant audits and accreditation surveys to remain in good standing.
Ensure continued access, cleanliness, and stocking of supplies at the Palm Coast office.
Assist in the recruitment, onboarding, and training of new staff Prepare and perform 45-90 day reviews and annual performance appraisals Follow agency coaching and performance counseling guidelines should disciplinary actions be needed Communicate information from upper management to employees and vice versa Ensure adherence to legal and company policies and procedures Maintain confidentiality of all staff, agency, and client information Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
Host and/or participate in weekly case manager meeting Host case conferencing and perform reviews of client files Schedule One on One meetings with Team Lead to provide individual coaching and development Ensure timely connection to the SSVF Program, recertifications of households, and timely exits based upon the Exit Conference Process.
Promote the development of best practices and adherence to housing first Work directly with clients, when required, to achieve successful outcomes Other duties as assigned Must have a valid driver's license and clean 3-year driving history Must have required vehicle insurance within 30 days of onboarding Veterans preferred Past experience working with Veterans preferred Past experience with homelessness preferred Previous Case Management experience - Three (3) years of work experience is preferred Educational background can be diverse; however, a Bachelor's Degree is preferred Ability to pass a Level 2 - background check and post-offer drug screening Passionate about ending homelessness among Veterans in the community Knowledge of various homeless interventions and Housing First practices Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team Working knowledge of community Veteran resources Skilled at building trust and rapport with people from diverse backgrounds Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations A strong public service orientation to work well with staff and other stakeholders Proven experience as a supervisor or relevant role Familiarity with company policies and legal guidelines of the field Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System Ability to remain calm in stressful/chaotic situations Office-based position, remote work options are not available Varied periods of walking, standing, or sitting in an office environment Limited physical effort is required; however, the employee may occasionally lift and/or move up to 15 pounds Ability to operate a motor vehicle, local travel is required 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance 8 hour shift Day shift Monday to Friday Must be able to pass a level II background check and drug screen.
Must have a valid driver's license and a clean 3-year driving history.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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