Assistant Community Director

Company Name:
Multifamily Insiders
Perform duties to assist the Community Director in the operation of assigned property, involving the processing of new LIHTC leases, lease renewals and recertification, accounting, reporting, resident services, and retention activity, and achievement of financial goals, working within the limits of standard or accepted practice.
1. Responsible for all aspects of leasing and marketing to prospective residents.
2. Prepare invitations to residents for renewal of leases as expiration approaches,
indicating options and changes to terms and conditions. Make recommendations to
Community Director regarding declining renewal of residents based on history during lease period. Prepare lease renewal documents for residents' signatures when notified of renewal intent. Communicate with vacating residents and determine and document reasons for non-renewal choice.
3. Track records, audit files, and request information from residents and prospective residents and required sources to meet initial and annual requirements for documentation of income and related information for certification of rent adjustment. Follow up to ensure that all required documentation is provided, calculated, and filed in keeping with requirements.
4. Work with new residents to process documentation prior to move-in. Process signing of lease and addenda, explain surety bond requirements, provide handbook, explain rules and regulations, provide resident orientation including walk-through, gate access device and secure rents and deposits due. Process documentation and maintain related files.
5. Collect and post rents, assessing late fees and issuing late notices as required. Contact residents personally and through written notices to investigate and resolve delinquency issues. Set up payment plans as required to collect past due amounts. Send delinquent files to attorney for eviction in accordance with policy and procedure requirements. Participate in or assist with attorney stipulation process as directed.
6. Inspect apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for early lease termination. Document inspection results and charges and submit deposit disposition for processing.
7. Generate and review a wide range of reports to track and resolve outstanding issues relating to rent payments, rent or sewer/water delinquencies, outstanding service requests, scheduled move-ins and move-outs, compliance, maintenance status of vacant apartment homes, and operational issues. Check and respond to emails concerning any range of management issues.
8. Review and audit staff time cards and investigate and resolve related issues. Adjust paid time off records, monitor overtime and notify Community Director of unbudgeted overtime.
9. Process accounts payable. Review invoices received from vendors, validate against available documentation, code to chart of accounts, post to accounting system and submit for approval and processing.
10. Respond to resident complaints associated with community issues. Investigate, resolve, and follow up with residents to ensure satisfaction of concerns.
11. Assist to implement and execute resident activities including Monster Club, parties, orientations, training programs, and required resident service functions including job training, HOME seminars, health fairs, and financial counseling.
12. Assist with staff managerial functions as directed. Respond as directed for Community Director. Assign, instruct and direct the work of assigned staff. Provide training and guidance related to processes, procedures, goal, and standards. Prepare performance evaluation documentation for assigned staff, review with Community Director andparticipate in or conduct performance evaluation meetings with staff.
Thorough knowledge of a specialized or technical field, such as accounting or business. Broad specialized training equivalent to 2 years of college with knowledge of operational procedures, elementary accounting, supervisory techniques, and customer service. Good command of English language.
Over 1 and up to 3 years of experience in the property management field with property leasing and resident services experience strongly preferred.

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