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Account Support Specialist


POSITION Overview:
Insuring the quality and timeliness of membership order processing, mailing schedules, and customer service activity to coincide with Client and PCD policy. Other responsibilities will include data research and analysis, problem resolution and record keeping. Candidate will be exposed to all facets of the PCD In-Detail membership system as well as AS/400 processing systems.


ESSENTIAL DUTIES AND Responsibilities:
These statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Daily interaction with the PCD front-end processing functions and AS/400 processing systems to insure timely and accurate application of transactions to the PCD In-Detail database
Update AS/400 and PCD In-Detail database offer files
Analyze, modify and release AS/400 cycle file and ACS error file transactions daily
Process daily uploads to the PCD In-Detail fulfillment system from the AS/400
Monitor daily mailing schedules and file transfers to insure client letter shop jobs are prepared and mailed according to schedules and component charts submitted by clients
Select and prepare invoice and renewal mailing files from PCD In-Detail database
Prepare and monitor print programming activity for PCD In-Detail clients, insuring they are designed and scheduled to meet PCD client requirements
Monitor and manage the inventory of client components stored at PCD
Assist in building and maintaining Client policy files
Provide support for internal and client customer service activity
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/
Experience:
College degree, practical business management or computer programming experience required. A stable work history is required.

ADDITIONAL
Experience:
N/A

KNOWLEDGE, SKILLS & ABILITIES:
Must be proficient in MS Office (word, excel) and MS Outlook. Must be proficient in data entry. Must be highly organized and detail oriented. Must be a team player that is willing to work and cooperate with others. Must be an effective communicator who can prepare, and follow, both oral and written instructions.

CRITICAL THINKING & PROBLEM SOLVING:
Must have strong arithmetic skills and enjoy problem solving. Must be a logical thinker with strong reasoning and analytic ability.

CERTIFICATES LICENSES REGISTRATIONS:
N/A

PHYSICAL DEMANDS/ATTRIBUTES:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting and keying for the duration of shift.
Light lifting (up to 20 lbs).
Attributes:
Hands, eyes, wrist, fingers, legs, feet, back, and ankles are used in order to perform the essential responsibilities of this position.

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